Thursday, 19 April 2012

OFT halves BA fuel surcharge fine






A record fine imposed on British Airways for colluding with rival Virgin Atlantic on fuel surcharges has been cut by more than half to £58.5 million.

The Office of Fair Trading (OFT) said the new penalty placed greater value on the level of BA's co-operation in the investigation into pricing on long-haul flights between August 2004 and January 2006.

In August 2007, the regulator fined BA £121.5 million after Virgin effectively blew the whistle on what had been going on between the two airlines. Under the OFT's leniency policy, Virgin was not fined.


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Thomas Cook Canada Announces Exclusive Flying Program with WestJet Airlines



Thomas Cook Canada (Thomas Cook) announced today an exclusive partnership with WestJet Airlines (WestJet) which will now provide all airline seats for Thomas Cook's tour operator brand Sunquest Vacations (Sunquest).

This decision takes effect for Sunquest's winter 2012-2013 program, which commences in November 2012, and follows on the heels of the already planned summer flying program with WestJet.

"Known for its quality, reliability and outstanding customer service, WestJet has been a key partner for Sunquest and the wider portfolio of Thomas Cook brands for the last couple of years," said Dean Moore, Chief Executive Officer, Thomas Cook North America. "Following our recent review of the Sunquest business and specifically its charter flying program, WestJet provides us with the level of flexibility we needed, as well as the opportunity to expand our product offering by taking advantage of the significant scale of WestJet's fleet and the breadth of their network." Sunquest will have access to airline seat capacity from WestJet's existing flight network.

WestJet features a modern fleet of 98 Boeing Next-Generation 737 aircraft flying a network of 76 cities throughout North America and the Caribbean. Known for its award-winning guest experiences, Sunquest customers will benefit from more competitive pricing, increased value and WestJet's unrivalled customer service.

"We are very pleased to announce this agreement," commented Gregg Saretsky, WestJet President and CEO. "Thomas Cook's decision to replace their flying with our aircraft for the Canadian market and allow WestJet to serve their customers speaks to their confidence in what our WestJetters do so well."

"In light of our recent decision to discontinue deploying Thomas Cook aircraft in Canada, the extension of the WestJet agreement is a natural choice as it has operated a significant portion of Sunquest's winter flying program since the 2009-2010 season and the full summer program since 2010," continued Moore. "Known as "Canada's preferred airline", we are delighted to be able to offer the level of service that WestJet is known for to all of our Sunquest customers. It acts as the perfect complement to our product and enables us to provide exceptional vacation experiences from start to finish."



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Wednesday, 18 April 2012

Spain's Iberia airline says it will slash its pilots' overall wage bill by 20 per cent, delivering the news in the midst of a series of one-day pilot strikes.

Iberia, which merged with British Airways last year to form International Airlines Group, said the decision would cut pilots' wage costs by 62 million euros ($A79.03 million) and boost productivity by 25 per cent.

The airline was taking steps to stay competitive at a time of weak demand, high oil prices and tough competition, Iberia finance director Jose Maria Fariza said in a statement.

"This delicate situation has been seriously aggravated by the strikes by the pilots union SEPLA, which have been causing daily losses for Iberia of three million euros," he said.

SEPLA has vowed to strike every Monday and Friday until July 20 - a total of 30 days - in its battle against the launch of budget airline Iberia Express, which began flying on March 25.

Pilots say Iberia Express will offer worse working conditions and lower wages to pilots, arguing that it breaches a work agreement and could lead to the loss of 8,000 jobs in the core airline.

An earlier string of 12 one-day pilot strikes in December, January and February forced about one-third of flights to be cancelled. Iberia estimated it cost the firm a total 36 million euros ($A45.89 million).

Iberia's finance chief said the company was targetting the pilots because they were the only group not to have reached a new work agreement with management after more than two-and-a-half years' negotiations.

It said the airline pilots' wage bill would be lowered by cutting the salary scale by 12 per cent and by other measures such as eliminating inflation-linked pay increases.

An Iberia spokesman said the average pilot's gross salary was about 200,000 ($A254,923) a year.

Pilots would also be required to work more, the airline said, as it raised the maximum number of pilot flying hours to 900 a year.

The airline, which also eliminated extra holidays earned for length of time served in the company, said the maximum flying time allowed in the existing agreement was 820-850 hours but in reality the average was 650 hours.

Iberia called on the pilots' union to abandon its strike and return to the negotiating table.

The firm criticised SEPLA for not attending a meeting Tuesday called to discuss the latest measures.

But Sepla called the company's announcement a "provocation" and a union spokesman said it was asking the government for arbitration.

Iberia has come under pressure from its British partner to make savings after the Spanish line logged a loss of 98 million euros ($A124.91 million) compared with some 620 million euros ($A790.26 million) of profits for BA.

It faces tough competition on its home ground, particularly from Irish budget line Ryanair, which overtook Iberia in passenger numbers last year.



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Cancellations and delays hit Air Canada flights

Air Canada's operations have yet to return to normal a day after dozens of pilots called in sick, forcing the cancellation of about 75 flights.

Toronto's Pearson airport listed 17 cancellations and 50 delays on its website today. Flights at other airports were also affected.

Air Canada spokesman Peter Fitzpatrick said today that the problems are a result of aircrafts not being in a position to fly due to yesterday's labour action.

Air Canada says the Canada Industrial Relations Board granted the airline an order today requiring its pilots to end the work stoppages that caused travel chaos across the country. The Board said certain pilots were engaged in an illegal strike.

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Tuesday, 17 April 2012

Nigeria: Airfare Disparity - Revive Dead Local Airways Now, Senate Tells FG

THE Senate, yesterday, told the Federal Government to revive the dead Nigeria Airways before the end of this administration if the present indiscriminate hike in airfares by foreign airlines must be addressed.

It also called for a review of the Bilateral Air Services Agreement, BASA, between Nigeria and Britain.

This came as management of British Airways told the senators that rather than discuss the issue of fare disparity, Nigeria should open up the skies and let more airlines come in, explaining why it could not cut down fares.

According to the Senate, the aviation authority should restore the agreement which allows Nigeria and Britain equal slots and frequency of 21, which only the British airline enjoys the full privilege, while Nigeria's Arik Air was left with only seven.

Speaking, yesterday, at the opening of a three-day public hearing on the violation of aviation laws and practice by foreign airlines in Nigeria and lapses in operation of the regulatory agencies by the Senate Committee on Aviation, Senate President, David Mark, said the return of the nation's national carrier would create employment opportunities for Nigerians as well as restore the country's image in the global aviation industry.

Mark, who was represented by the Deputy Senate President, Ike Ekweremadu, challenged Nigeria to use the present scenario in the aviation sector to make its impact felt in Africa.

He said: "It is important that we direct the Minister of Aviation before the end of this tenure that Nigeria Airways is brought back on stream. I do hope that they will accept the challenge.

"We feel very embarrassed each time we travel abroad and see other airlines carry the national flag of their countries and the names of their respective countries and Nigeria is missing. It is not only for the purpose of national pride, it's important for the development of our tourism. It will also generate income and create employment for our people. This is the time for us to do something about it and restore Nigeria's past glory in respect of aviation and air travels. "

Ashiru blames lapses on FAAN, NCAA, others

Minister of Foreign Affairs, Ambassador Olugbenga Ashiru, told the committee that the lapses in the aviation industry should be blamed on the Federal Aviation Authority of Nigeria, FAAN, Nigeria Civil Aviation Authority, NCAA, and other agencies, and warned against allowing what he described as commercial dispute degenerate into diplomatic row.

He said: "It should be a commercial discussion and not dispute. What we have is a commercial dispute and what we see happening now is a failure of regulatory agencies to do their jobs. If the regulatory agencies had done their job very well, we would not have got to this stage. There is no justification for the rip off that Nigerians are going through."

Uzodinma,Oduah, Demuren condemn disparity

Earlier in his remarks, Chairman, Senate Committee on Aviation, Senator Hope Uzodinma, who noted that the public hearing was designed to get to the root of what really happened, how and why they happened, stressed that some pertinent questions had, however, come up, ranging from whether any airline truly manipulated the passenger fuel surcharge to the detriment of the Nigerian people and government.

He said: "Any revenue lost to the Federal Government must be recovered and returned to its coffers. We are confident that at the end of this exercise, our aviation industry will be better, more efficient, more profitable and more competitive."

Also in her remarks, Minister of Aviation, Stella Oduah, who also described the disparity as exploitative and bad, stressed that she had issued stringent warnings to BA and Virgin Atlantic that the price imbalance would not be tolerated and must be dismantled.

She said: "Nigeria supports profitable operations when the profits are reasonable but rejects exploitation and unreasonable excessive profiteering by exploiting her people. We are still on this issue and your voice from the Senate is welcome."

In his contribution, Director-General, NCAA, Harold Demuren, who also condemned the fare hike by the foreign airlines, told the committee that in 2006, BA made a total gain of £451 million worldwide, of which £112 million came from Nigeria.

Open up the skies, BA tells Nigeria

Responding on behalf of British Airways, the airline's Country Manager for Nigeria, Kolawole Olayinka, who noted that it was unfortunate and sad that the issue of airfare disparity and profitability was being discussed before the world, however, called on Nigeria to come up with more airlines to flood the market if the problem must be solved, adding that prices will tumble tomorrow if there was increase in supply.

He said: "But that aside, you did not actually tell us which laws were violated. I am a Nigerian and as a Nigerian, I will do everything possible where prices can come down, but we only need to do one thing. Prices are determined by the forces of demand and supply; let more airlines come in. Let more airlines fly into Nigeria many more times. Our skies are closed. Open up the skies and let more airlines come in."

On passengers fuel surcharge, Olayinka said: "Every airline in the world charge fuel surcharge; it is not a hidden charge, it is meant for airlines to recoup ever rising aviation fuel."

Why we can't cut fares

Meanwhile, British Airways said earlier, yesterday, it would be "notoriously" difficult for it to cut fares in Nigeria because of factors raging from market size, demand mix (proportion of premium to economy traffic), comparative operational cost to capacity, in comparison between the country and other nations in West Africa, especially Ghana.

Reacting once again to the Federal Government's 30-day ultimatum to foreign airlines to cut down fares or face ban, BA said it was wrong for the Nigerian government to have based its conclusion only on distance and geographical location in its assessment of fares charged in Nigeria and Ghana.

Explaining the reason for fare disparity between Nigeria and Ghana, the airline said: "Nigeria and Ghana differ substantially in terms of demand mix. The market in Ghana is smaller than Nigeria and has lower premium traffic as a proportion of total traffic.

"Premium passengers in Nigeria tend to book closer to the date of travel which results in higher fares, and once revenue management principles are applied, British Airways allocates a number of seats to each fare class and cheaper fares are available for bookings made in advance of the travel date but these will necessarily be limited to ensure that there are still seats available for purchase closer to the date of travel.

"This will, therefore, have an impact on prices, as it would do in any high demand/capacity restricted market.

Open skies policy

"The capacity stipulated under the ASA for Ghana, unlike for Nigeria, has not been reached and in any case, the government of Ghana has already shown a willingness to move towards an 'open skies' policy with no restrictions on frequencies in order for the economy of Ghana to benefit from the fast growing aviation market.

"An open skies policy will also attract other airlines to operate new services to Ghana, in the knowledge they will be able to increase services to match demand in the future, helping Accra to develop an aviation hub for West Africa."

BA said further that it was not correct to state that all of its fares on the Lagos/London and/or Abuja/London routes were higher than those on the Accra/London route, adding that in reaching this conclusion, it appeared that the highest premium fares from Lagos had been directly compared to the lowest premium fares from Accra.

BA offers 40 different fares on Lagos-London route

According to the airline, no analysis has been given to economy fares, which account for by far the larger portion of its sales in Nigeria.

It stated: "Our fare offering on the Nigeria-London routes is extensive. In total, on the Lagos-London route, British Airways offers up to 40 different fares across all classes of travel at any one time, each with different conditions such as dates for travel, pre-booking periods and length of stay, which are designed to meet the needs of different passengers. In addition, we have many special offers throughout the year.

"Our cheapest Lagos-London Club class fare is currently $3507 ($3147 ex Abuja) which compares to the cheapest Accra -London Club fare of $2956, a difference of only $551 ($191 for Abuja), of which $227 is made up of higher Nigerian tax compared to Ghana. So the relative fare from Abuja is actually cheaper than Accra, and only $324 more expensive from Lagos once additional Nigerian tax is taken into account.

"The cheapest economy fare from Lagos to London is $1051 and $999 from Abuja compared to the cheapest economy fare of $1,164 from Accra to London. In short, many of our Lagos and Abuja economy fares are either cheaper or only marginally higher than fares from Accra despite the problems of constrained capacity out of Nigeria.

Capacity restrictions

"The main reason premium fares from Nigeria are higher than those comparable fares from Ghana is attributable to capacity restrictions, brought about by current frequency restrictions on air services under the terms of the UK/Nigeria Bilateral Air Services Agreement, BASA.

"Under the BASA, UK designated airlines are unable to operate more than 21 services per week between the UK and Nigeria. UK airlines have always operated the full number of services allowed under the bilateral ASA. On the other hand, Nigerian carriers, which are also permitted to operate up to 21 services per week between Nigeria and the UK have not taken up their permitted frequencies.

"It should be noted in this context that in the period from 1999 to date, the frequency restriction has only been increased by four services per week for each side, which has not met the growth of passengers in the same period.

Excess demand for premium seats

"As a consequence, there is excess demand for premium seats on British Airways, resulting in very high load factors and, inevitably higher prices as BA seeks to ration seats in order to ensure that seats are available for our Nigerian late-booking premium passengers.

"As Premium capacity in particular is so constrained, if British Airways were to artificially suppress premium fares, important customer benefits, in the form of (1) late availability of seats; and (2) fully flexible tickets, would effectively be removed from the market and passengers would be unable to travel in their cabin of choice or make changes as may be required by their business needs.

"By contrast, pursuant to the terms of the UK/Ghana Air Services Agreement, there is still available capacity and frequencies in order to grow services further to meet market demand.

"British Airways is thus able to offer lower premium fares to stimulate the premium market, in full knowledge that we will nearly always be able to offer have late-available premium seats for sale. This is not the case in the constrained Nigerian market.

"All passengers travelling from Nigeria to the UK have a choice of both direct and indirect services. Passengers wishing to travel on direct services between Lagos and London have a choice of three airlines, namely British Airways, Arik Air and Virgin Atlantic.

"Passengers have further choice of indirect services with many European carriers such as Air France, KLM and Lufthansa, as well as other African and Middle Eastern airlines. British Airways competes fairly with all these carriers, and in choosing to book British Airways as opposed to the other available carriers, Nigerian passengers have concluded that British Airways represents at that time the most competitive and/or suitable option for their journey.

Passengers have a free choice

"Similarly, passengers have a free choice as to whether they pay more to travel in our premium cabins rather than in our economy cabin. Each premium cabin offers an increased level of enhanced service which British Airways prices accordingly.

"We emphasise that it is the passenger who must have the choice of which airline he or she travels on and at which level of service he or she wishes to pay for, which can only be achieved by a competitive industry.

"Rather than artificially suppressing fares, which have already been set according to a fair and competitive market in a deregulated environment like Nigeria, the Aviation Committee will do Nigerian aviation a world of good by ensuring the fast-growing market in Nigeria is better served by sufficient capacity to meet demand by greatly increasing permitted frequencies under the terms of the BASA.

"This would be the best way to ensure that fares remain competitive, that Nigerian passengers' demand for seats are met and that the Nigerian economy is not disadvantaged by lack of aviation connectivity with the rest of the world."

The airline contended that the UK government had been asking for increased capacity for its carriers operating in Nigeria, adding that the Federal Government was yet to respond to the demand.

Conformity with BASA

BA also argued that it had operated air services between Nigeria and the UK in full conformity with the BASA between both countries, and noted that the two governments were still talking on the issue.

It said: "As mutually agreed by the UK and the Nigerian governments at bilateral talks in November 2011, the UK CAA is already undertaking an independent study of fares between the UK and Nigeria, and both governments agreed to await the outcome of that study in mid 2012.

"This is the correct procedure to follow under international law, which pertains to the BASA as it is an international treaty between the UK and Nigeria. British Airways remains committed to Nigeria and continues to serve the country and its people with daily flights to Lagos and Abuja.

"The comfort of our customers is of utmost importance to us, they are the very reason we remain in business, we are proud and delighted that we are able to offer a choice of different competitive fares, a choice of products and connections to our Nigerian customers."

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Air Canada Pilot Thought Venus Was A Plane


A sleepy Air Canada pilot first mistook the planet Venus for an aircraft, and then sent his airliner diving toward the Atlantic to prevent an imaginary collision with another plane.

Sixteen passengers and crew were hurt in the January 2011 incident, when the first officer rammed the control stick forward to avoid a U.S. plane he wrongly thought was heading straight toward him.

"Under the effects of significant sleep inertia (when performance and situational awareness are degraded immediately after waking up), the first officer perceived the oncoming aircraft as being on a collision course and began a descent to avoid it," Canada's Transportation Safety Board said.

"This occurrence underscores the challenge of managing fatigue on the flight deck," said chief investigator Jon Lee.

The incident occurred at night on board a Boeing 767 twin engine passenger plane flying from Toronto to Zurich in Switzerland with 95 passengers and eight crew.

The report said the first officer had just woken up, disoriented, from a long nap, when he learned from the pilot that a U.S. cargo plane was flying toward them.

"The FO (First Officer) initially mistook the planet Venus for an aircraft but the captain advised again that the target was at the 12 o'clock position (straight ahead) and 1,000 feet below," said the report.

"When the FO saw the oncoming aircraft, the FO interpreted its position as being above and descending towards them. The FO reacted to the perceived imminent collision by pushing forward on the control column," the report continued.

The airliner dropped about 400 feet before the captain pulled back on the control column. Fourteen passengers and two crew were hurt, and seven needed hospital treatment. None were wearing seat belts, even though the seat-belt sign was on.

The safety board said the crew did not fully understand the risks of tiredness during night flights.

The first officer, whose young children often interrupted his sleep at home, had napped for 75 minutes rather than the 40-minute maximum laid down by airline regulations. This meant he fell into a deep sleep and was disoriented when he woke up.

The report is yet another problem for Canada's largest airline, which has faced prolonged labor unrest.

Air Canada, expressing regret that passengers were injured, said it had taken steps to prevent a recurrence, reminding pilots to follow the rules for napping during flights and increasing efforts to heighten crews' awareness of fatigue and its effects.

"Air Canada has developed a special fatigue report form for use in its safety reporting system ... this enhanced system should be in place in summer of 2012," said spokesman Peter Fitzpatrick.

The Air Canada Pilots Association has long pressured authorities to take the stresses of night flying into account when setting the maximum hours a pilot can work. Canada's regulations were last changed in 1996, when the longest duty day was cut to 14 hours from 15 hours.

"The current regulations are not sensitive at all to the time of day ... (North Atlantic flights) are certainly fatiguing in comparison to most other flying," said association president Paul Strachan.

He also said Air Canada operated trans-Atlantic flights with two pilots whereas U.S. carriers used three to share the load.

"The regulator will have done a risk assessment and obviously is satisfied ... that the risk was acceptable, but obviously it is an increase, there is no two ways about it," he said.


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Monday, 16 April 2012

Pilot's degree eyed by U of W

A program that - if approved - would grant aspiring pilots a licence to fly and a university degree is one of 30 new initiatives being funded by the University of Windsor's Strategic Priority Fund.

By combining flight training with university courses, the Commercial Aviation and Aerospace Leadership program would respond to a growing demand in the aviation and aerospace industry due to an aging workforce and technological advancements, said Cecil Houston, dean of the arts and social sciences faculty.

"Because of the demographics of current pilots ... there will be a lot of them who are going to be leaving the industry in the next few years and there is enormous expansion in the use of aircraft across the world, so this is really a global demand," Houston said. He also pointed to a 2010 report by the Canadian Aviation Maintenance Council, which called for pilot training to adopt a more diverse curriculum, rather than focusing solely on hours spent inflight.

While Western University, the University of Waterloo and Seneca College offer similar programs, Houston said there are more applicants than there are spots available.

Students in the program would study engineering, social sciences, arts, and business - but that's just on the ground. Simulation training would speed up the process of getting the prospective pilots in the air, with flight lessons likely taking place at Windsor Airport, Houston said.

"One of the things we're aiming for here is to tie what we do to some of the developments that are happening in the community like the development of the airport, and the development of the airlines industry here," said Leo Groarke, the university's provost and vicepresident academic.

Until now, Windsor area residents could get flight training at the Windsor Flying Club, but it has never been tied with a university degree. Graduates of the University of Windsor's program would receive a bachelor of arts in liberal and professional studies with a specialty in aeronautics leadership.

The $22,500 from the Strategic Priority Fund will be used as seed money to develop the new program, Houston said. It's currently being considered by the university's program development committee and Houston said he expects a final decision by summer. Ideally, the program would start in fall of 2013, Groarke said.

The fund, which was established in 2009-10, allocates about $1.5 million of the university's operating budget to new programs and initiatives each year.

Other recipients of funding include the Faculty of Science, which will be getting a community outreach co-ordinator, and 4Winds, a summer camp that aims to engage aboriginal youth in science, math, engineering and technology because aboriginal people are presently under-represented in those fields.

The fund will provide $80,000 for a "live building portal" at the $112-million Centre for Engineering Innovation being built at Wyandotte Street and California Avenue. The portal will use sensors to track data about the performance of the building, which is set to open in the fall. Things like wind distribution, the transmission of sound, and air flow for the heating and cooling systems will be monitored and then used as a teaching tool for the engineering students.


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Air Canada Flights Returning to Normal After Pilot's Walkout


Air Canada (AC/A) passengers faced disruptions on a handful of flights today, as pilots were ordered back to work after failing to report yesterday in protest of stalled contract talks.

The airline canceled today at least three flights, with destinations to Mexico City, Montreal and Ottawa from Toronto, according to the website of Toronto’s Pearson International Airport, Canada’s busiest airfield. At least six flights among Air Canada (AC/B)’s 289 scheduled for departure were delayed.

Canada’s Industrial Relations Board ruled yesterday that certain pilots were participating in an illegal strike. The board ordered the Air Canada Pilots Association to “take all reasonable steps” to end the walkout, while requiring all pilots participating in the job action to return to work immediately and “perform their duties in the normal manner,” according to the company.

“Nothing is changed from our release last night,” Air Canada spokesman Peter Fitzpatrick said in an e-mail message today. “What you are seeing today is a result of planes being out of position this morning due to yesterday’s events.”

About nine delays and cancellations also were reported at the Vancouver, Montreal and Halifax airports, according to departure-information websites. Montreal-based Air Canada said in a statement yesterday that it plans to resume regular service today after it canceled about 75 flights yesterday.

Stalled Talks

Customers who were scheduled to travel by today and wish to change their plans may rebook for free until June 30, the carrier said.

The disruptions are the latest illustration of how the stalled negotiations over new union contracts are affecting operations at Canada’s largest airline. Pilots are working under the terms of their last accord, which expired in March 2011, after talks begun in October 2010 failed to produce a new deal.

Air Canada Pilots Association Chairman Jean-Marc Belanger said yesterday that he sent members a memo on April 12 urging them not to walk off the job after Air Canada contacted the union about reports of a planned sickout. About 3,000 pilots are part of the union.

I am Maani, an MBA in Aviation from India


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